Frequently Asked Questions

Design Consultations

Appointments required.

Donations

At Papeterie we take a great deal of pride in the local charities we support. If you would like to request a donation, please fill out the contact form below and we will be in touch with you as soon as possible.

Vendor Requests

One of the best things at Papeterie is that we love to support local and independent artists. If you're interested in selling your products with us, please fill out the contact form below with a link to your portfolio. 

Personal Shopping

We all know life is busy. Papeterie now offers personal shopping! We can curate a shopping experience for every gift, wrap it and have it ready for pick up or even ship to your front door! If interested in this service, please fill out the contact form, select "Personal Shopping" and we will be in touch!

Back in stock notifications

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Delivery times

Orders placed with Papeterie typically ship within 3 business days (Monday through Friday, excluding major holidays). Once shipped, please allow an additional 1-5 business days for delivery.

Payment security

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Returns and refunds

Our customers' satisfaction is our number one priority.

We offer a full store credit when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Need help with one of the above? Please fill out our contact form and let us know!